Arena Accessibility Guide

NEED IMMEDIATE ASSISTANCE?

• ARENA HELP – 920-520-2255 (BALL) – Text your seat location and question/concern to our Command Center. This text line is only for general or emergent questions and safety concerns. Guest Relations does not offer food and beverage service or escorts to the restroom or team stores.
• GUEST RELATIONS - GuestRelations@TeamKSE.com - 303-405-8548
  • The Ball Arena Guest Feedback Form allows guests to enter a suggestion, submit a complaint or get general information regarding the arena. Guest Relations Management will respond to your form within 48 business hours of submission.
  • Submit a Guest Feedback Form
  • Please click here to complete a quick survey about your experience.

IN CASE OF AN EMERGENCY

• If a building evacuation is necessary, and it is safe to do so, please stay in your seat. A Guest Relations Representative will transport you outside or to a designated safe location. We will only transport the guest that was originally transported. Your companions are welcome to stay with you until we arrive.
• In the event of an emergency at Ball Arena, please follow the directions from the Public-Address announcers, signage throughout the venue, emergency personnel, and venue staff. Please contact venue staff with any questions or concerns and they will put you in contact with the appropriate venue representative.

WHEELCHAIR ESCORT POLICIES AND PROCEDURES

• Our Guest Relations Representatives provide a complimentary wheelchair escort service. Our Guest Relations Representative will escort you in the wheelchair, drop you off at your seats, and then return at the end of the night to escort you out. Please note we cannot leave our wheelchairs with you, but all seating locations will have seats for you to sit in.
• You will be picked up in the order that you were dropped off. Please wait in your seats or on the concourse for a Representative to escort you. If you are planning on leaving early and do not need an escort out, please let a Representative know.
• Guest Relations Representatives CANNOT enter the parking lots, but they can meet you/drop you off at the curb. You can also have your party drop you off/pick you up at the roundabout on 9th Street. (Click here for Parking Map)
• Only one person may be in the wheelchair at a time (please no companions sitting on laps).
• Due to the limited number of wheelchairs available, our Representatives will not be able to stop at restrooms, concessions stands, or retail stores.

ACCESSIBILITY RESOURCES

• Assistive Listening Devices
  • Assistive listening devices and devices to receive closed captioning are available upon request at the Guest Relations Kiosk in the Grand Atrium. Guest Relations will loan a device for the night in exchange for a photo ID.
• Captioning Options
  • Captioning is available for all Nuggets, Avalanche, and Mammoth games. Guests can access the complimentary closed captioning service on their mobile device by going to vzp.cloud/ball. All standard data rates will apply. Guests can also visit the Guest Relations Kiosk in the Grand Atrium to borrow a device to utilize the closed captioning service.
  • Ball Arena captioning boards are operational during all Nuggets, Avalanche and Mammoth games. The boards are strategically positioned below Sections 210, 222, 240 and 252 in the venue bowl for easy viewing.
  • Closed captioning for concerts and special events is available upon guest request. Please contact Guest Relations at 303-405-8548 at least two (2) weeks prior to the event to schedule.
• Interpreting Requests
  • Sign Language Interpreting services and other accommodations for guests who are deaf or hard of hearing are available. Please contact Guest Relations at 303.405.8548 or at guestrelations@teamkse.com at least two (2) weeks prior to the event to schedule this service. Guests requesting interpreting services must provide proof of ticket purchase & seat location in order for us to move forward with the booking process.
• Sensory Bags
  • Together with KultureCity, Ball Arena is working to provide an inclusive and seamless experience for all guests with sensory processing needs. To support this initiative, Sensory Bags are available for guests to check out complimentary at all Guest Relations Kiosks. Bags include a special badge for guest recognition, fidget tools, noise-canceling headphones, and other resources. Ball Arena also provides designated quiet areas located in the elevator lobbies at Section 120, 228 and 340.
• Service Animals
  • Ball Arena welcomes service dogs utilized by Guests with disabilities. Service dogs must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A Guest whose service dog poses a threat to the safety of other Guests and employees, or whose dog is not housebroken, may be asked to escort the dog off the premises. Any service dog that displays vicious behavior towards other Guests or employees may be denied entry or removed from the facility. All other animals are prohibited.
  • Guests with service animals can visit the Grand Atrium for directions on where to exit/re-enter if the animal needs to relieve themselves.

IMPORTANT LOCATIONS

• Guest Relations Kiosks
  • Guest Relations Representatives are at Ball Arena to ensure that all guests have a safe, enjoyable experience. Ball Arena’s three Guest Relations Kiosks are open during events to assist guests with questions and address any needs they may have. The kiosks are located in the Grand Atrium lobby next to the team store, on the Lower Level at Section 120, and on the Upper Level at Section 375.
• First Aid
  • The First Aid Station is staffed by certified medical personnel and is located on the Lower Level across from Section 132. Paramedics are available during all events at the First Aid Station and regularly patrol the venue.
• Phone Charging Stations
  • Ball Arena provides phone charging services for guests on levels of the arena. The ChargeFUZE machines provide guests the opportunity to rent or buy a power bank to charge their phone for a small fee. Guests can either return the power banks to the machine or keep them and will be charged accordingly. The banks provide 3 major charging plugs.
  • Guests must download the ChargeFUZE app in order to rent any devices. Guests needing help can click the “Help” function on the app for 24/7 assistance.
  • Locations:
    • Sec. 120 next to the ARM machine
    • Sec. 256 near the restroom at the top of the escalator
    • Sec. 373 across from the restroom/around the corner from the Guest Relations Kiosk
• Restrooms
  • ENTRY LEVEL / LOWER LEVEL
    • Men/Women: Behind Grand Atrium and East Entrance near the Michelob Ultra Mountain House on the Lower Level.
    • Men: 112, 116, 124, 134 and 144
    • Women: 116, 120, 128, 140 and 144
  • CLUB LEVEL
    • Men: 212, 226, 236 and 256
    • Women: 214, 224, 238 and 256
  • UPPER LEVEL
    • Men: 301, 303, 319, 327, 341 and 373
    • Women: 305, 323, 333, 345, 369 and 379
  • Family Restrooms
    • These facilities are larger, private restrooms with changing tables for use by families with small children. All public restroom facilities also have diaper-changing stations. Family restrooms can be found in the following locations:
      • Entry Level: Grand Atrium, across from elevators and Altitude Authentics.
      • East Entrance: near Michelob Ultra Mountain House.
      • Lower Level: adjacent to Section 130.
      • Club Level: across from Section 238.
      • Upper Level: adjacent to Section 346.
    • All restrooms throughout Ball Arena are wheelchair accessible and have diaper-changing stations.
  • Elevators
    • Passenger elevators provide access to all concourses and are in the following locations:
      • Two elevators at the East Atrium entrance.
      • Two elevators at the Grand Atrium entrance.
      • Two elevators at Section 122/226/335 (During Nuggets/Avalanche/Mammoth games, one elevator is designated for media use only).